Privacy Policy
1. SMS Consent and Information Collection
SMS Consent: By texting our number (+18669306861), you explicitly consent to receive automated SMS text messages from TrackByText LLC. You agree to receive daily check-ins, coaching messages, goal reminders, subscription notices, and service updates. You may receive up to 5 messages per day during your trial and up to 10 messages per day with a paid subscription. You can opt-out anytime by replying "STOP" to any message.
TrackByText collects the following information when you use our SMS-based accountability service:
- Phone Number: Your mobile phone number for SMS communication
- Messages: Text messages you send to us, including your goals, progress updates, and responses
- Usage Data: How you interact with our service, including message frequency and response patterns
- Account Information: Name, goals, preferences, and coaching style choices
- Progress Data: Goal completion rates, success metrics, and achievement patterns
2. How We Use Your Information
We use your information to:
- Provide personalized AI coaching and accountability support
- Send scheduled check-ins and motivational messages
- Track your progress toward your goals
- Improve our AI coaching algorithms and service quality
- Process payments and manage your subscription
- Provide customer support and resolve issues
- Ensure compliance with legal obligations
3. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit and at rest using AES-256 encryption
- Access to your data is restricted to authorized personnel only
- We use secure cloud infrastructure with regular security audits
- Your phone number and messages are never shared with third parties
- Regular security assessments and penetration testing
- Secure API endpoints with rate limiting and monitoring
4. Data Retention
We retain your data for as long as you use our service. If you delete your account or unsubscribe, we will delete your personal data within 30 days, except where required by law or for legitimate business purposes such as fraud prevention.
5. Your Rights
You have the right to:
- Access your personal data and receive a copy of your information
- Correct inaccurate or incomplete information
- Delete your account and all associated data
- Opt-out of SMS messages by replying "STOP" to any message
- Export your data in a portable format
- Object to processing of your data for certain purposes
- Withdraw consent at any time
6. Third-Party Services
We use the following third-party services to provide our service:
- Twilio: For SMS messaging (they only receive your phone number and messages)
- OpenAI: For AI coaching responses (messages are processed but not stored)
- Stripe: For payment processing (they only receive payment information)
- PostgreSQL: For data storage (encrypted and secure)
All third-party services are bound by strict data protection agreements and comply with applicable privacy laws.
7. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. International Data Transfers
Your data may be processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes via SMS or email at least 30 days before the changes take effect. Your continued use of our service after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or want to exercise your rights, contact us at:
Email: privacy@trackbytext.com
Support: support@trackbytext.com
Address: TrackByText LLC, United States
Data Protection Officer: privacy@trackbytext.com